Commercial Customer Service Representative (CSR) - Lakeland or Orlando, Florida

A well-established, values-driven insurance agency in Central Florida is seeking a Commercial Customer Service Representative (CSR) to join its commercial lines team. This is a vital client-facing role that supports both new and existing commercial clients, while ensuring smooth daily operations. The ideal candidate will have strong communication skills, be detail-oriented, and bring experience in commercial insurance servicing. This role supports account managers and leadership, and is the first point of contact for many commercial clients.

• Handle and organize incoming commercial insurance leads
• Assist in collecting underwriting data and client documents
• Prepare application submissions for quoting and proposal stages
• Collaborate with carriers and account managers throughout the quoting process

See job description for details.