test - Bogota

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Test Amanda, a leading company in the Blockchain industry. The ideal candidate will be passionate about providing exceptional customer service and aligned with our company's mission and values.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with patience and efficiency
• Maintain a thorough understanding of our products and services to provide accurate information to customers
• Document customer interactions and feedback in our CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to the appropriate team members

• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Familiarity with CRM systems and practices
• Basic understanding of Blockchain technology is a plus
• High school diploma or equivalent; college degree preferred